As part of plans to ensure that clients receive the best possible service during a period of sustained growth Fieldcall have announced that they will be relocating to the offices of their parent company, Clarity, with immediate effect.

This move enables the two businesses to work more closely together by combining Operations, IT, Client Services and Finance functions at a group level.

“As the business developed this move became more and more irresistible” said Fieldcall founding directors David Williams and Geoff Poundes. “There is no doubt in our minds that this step will enable us to support the growth that we are experiencing and we are delighted that we have been able to work with the team at Clarity to ensure that the group expertise is leveraged”.

Fieldcall are proud to announce that they have been accepted as full members of the Credit Services Association.

Fieldcall offers the credit industry a quality field operation delivered through it’s network of accredited field counselors, and administered in a paper-less environment on-line.

The Credit Services Association (CSA) is the only National Association in the UK for companies active in relation to unpaid credit accounts; debt recovery agencies, tracing and allied professional services and has a history dating back to 1902.

“Fieldcall and the CSA share common goals” said Garry Stran, Chairman of Fieldcall, “Not least the re-assurance for our growing list of blue-chip clients that the high quality of our work remains at the core of the Fieldcall offering. We’re proud to say we’re a part of the CSA family.”

Fieldcall Ltd, the dedicated on-line field collection system – enabling the client to instruct a nationwide network of accredited Counsellors to trace, interview and report on bad debtors – has announced that it will again be exhibiting at the Credit Show 2007, at Olympia in London (May 16th & 17th).

Recently acquired by Clarity Credit Management Solutions, Fieldcall continues to go from strength to strength.

Take a sneak preview here at the latest advert in conjunction with our new parent company.

Fast growing debt collection agency Clarity Credit Management Solutions Ltd has acquired specialist field collection and reporting business Fieldcall for an undisclosed sum. Fieldcall will remain at its premises near Towcester and continue to provide its existing range of services in addition to complementing Clarity’s core business.

Fieldcall directors Geoff Poundes and David Williams will remain on the board with Clarity’s Chief Executive Garry Stran becoming Chairman. Clarity’s finance director Steve Johnson will also join the board.

This is the first acquisition by Clarity and represents a major step in its plans to build a leading edge, end-to-end, credit management group. The Clarity deal team was led by Richard Griggs, Clarity’s Director of Corporate Development.

Says Garry Stran: “Fieldcall has excellent synergies with the Clarity business model. The recoveries marketplace is evolving and the use of field counsellors, as an embedded part of the collection process, will become widespread as the need to collect not only payments but information becomes integral to recovery rates. The functionality offered by the Fieldcall system to get cases to counsellors in a controlled, fast and paperless manner was particularly attractive to us. The management team’s commitment to quality, through the use of ‘best in class’ counsellors, further enhanced our view of the business. We look forward to working with Geoff and David to deliver growth and build on the fantastic service they give to clients.”

“This development is hugely exciting for us all,” said Geoff Poundes, Director of Fieldcall. “Clarity is embarking on a ground-breaking strategy that we are proud to be a part of. We look forward to the enhanced business opportunities and services we will be able to offer to our growing list of blue-chip clients.”

Fieldcall currently operates throughout the UK providing field collection and reporting services utilising 120 counsellors, widely acknowledged to be among the best field force personnel in the industry. As well as payment negotiation the team provides counselling, status reporting, re-possession services and pre-sue reporting.

Fieldcall Ltd, the on-line field credit counsellor network, has successfully completed a trial working for Scottish Power.

Scottish Power asked Fieldcall to provide a quality counselling service, providing interviews and in-depth reports of non-paying customers, specifically in the area of sensitive and vulnerable cases. The trial was a huge success, and further enhances Scottish Power’s commitment to vulnerable customers.

“We have been particularly pleased with Fieldcall’s field work”, said Graeme McTaggart, Scottish Power’s Router Collection Manager, “The results have been very successful – in some cases we have re-opened dialogue with customers who have not paid or made contact for a considerable period, and in all cases we are now providing a quality counselling service to our most vulnerable customers. In addition, Fieldcall’s on-line workflow system enables us to make contact as early as possible in the process”

Geoff Poundes, Fieldcall’s Sales Director, believes that Fieldcall are servicing a new and important niche in the Utilities market:

“Fieldcall are currently working with a range of consumer finance companies, and have only recently moved into the Utilities, where there is a clear requirement for a quality counselling and assessment service, especially where customers are claiming vulnerability. Our network of Credit Counsellors are ideally placed to provide that service.”

Fieldcall and Scottish Power will be working together closely over the coming months to further develop the relationship.

Fieldcall Ltd, the on-line field credit counsellor network, has beaten off all competition to become one major client’s preferred provider of field services.

The client monitored close to 1800 instructions over a 9 month period to establish which of its field services providers returned the best result. A senior representative of the company, a bank-owned finance company in the unsecured personal loans sector, stated:

“We assessed our out-sourced field agents on a range of criteria, and Fieldcall performed admirably in all areas. We were most pleased with the statistic that showed that Fieldcall recovered £165 per case referred over a 9 month period – which was an excellent result by any standard. As a consequence we are examining areas where we can extend the use of Fieldcall in the future”

Fieldcall currently employ over 100 credit counsellors working throughout the UK providing up-to-the-minute reports for a range of consumer finance companies. Fieldcall administers the entire process on-line though their web-site www.fieldcall.co.uk – which is unique to the out-sourced field agency market.

“We’re delighted with the feedback we’ve had from this major client”, commented Geoff Poundes, Fieldcall’s Sales Director “the headline statistic of money collected is all the more surprising when you consider that this particular client, like most of our clients, require us to collect money only as a secondary objective. We provide a quality field service where safeguarding the client’s reputation is our foremost consideration – this feedback suggests that Fieldcall is meeting and exceeding client expectations at all levels”.