You may have had, or currently are experiencing a loss of control whenever you place a field call to an external agent.

Current practices that are supposed to ensure the smooth flow of reporting information from you to the agent and vice-versa often end up being hit and miss. This is a result of inefficient paper and fax driven processes coupled with poor agent representation failing to deliver results from instruction objectives, in a timely manner, and in the correct format.

Fieldcall has been created to overcome these system inadequacies, and along with our national database of fully accredited Field Agents, aims to streamline the complete process throughout the instruction cycle.

Integration of customer data around a single central database
All key information is entered into one customer area preventing the need to re-key data therefore improving the quality of data and saving time

Real-time customer information
Real-time synchronisation each time the customer file is updated by you or the agent ensures an accurate position of a customer’s situation at any given time