In today’s marketplace where there is a need to employ the services of an external agent, businesses are constantly challenged in achieving instruction objectives when a call is placed outside the control of their organisation.

Current practices that are supposed to ensure the smooth flow of reporting information from client to agent and vice-versa often end up being hit and miss as a result of inefficient paper and fax driven processes that fail to deliver results from instruction objectives, in a timely manner, and in the correct format. Fieldcall has been created to overcome these system inadequacies, and along with our national database of fully accredited Credit Counsellors, aims to streamline the complete process throughout the instruction cycle. The Fieldcall system synchronises, manages, and coordinates all client and external agent interactions throughout the complete lifecycle of an external field instruction using a unique data encrypted online web based application that is accessed from any computer in the world that is connected to the Internet. When information or action from the client or field agent is required, the system intelligently communicates this to the appropriate person so that any links throughout the instruction life cycle are not broken and thus saving precious time and meeting instruction objectives.

The screens within Fieldcall are easy for the user to navigate around pages that have tabs to additional relative information that maintain a consolidated view of the customer at all times. These tabulated pages are bound within a logical user-friendly menu based website that makes accessing and updating customer data simple.

With all instruction activity and customer information contained within this one area this presents appropriate users with a clear, unified, and ‘real-time’ view of the customer whenever the customer details are accessed in Fieldcall.

Fieldcall brings conformity and uniformity to client reporting. Report formats can be customised to the client’s requirements and when set up, compels the field agent to not only complete the report in the required format, but also the system will not let the report be sent to the client until all the necessary fields have been correctly completed. These system processes ensure that the client receives high quality professional reports that are detailed according to client specifications.

In conclusion, the only way that organisations can increase the level of control, improve resource effectiveness, and get quicker timely results from their outsourced Field calls, is to have a consistent, accessible and system intelligent service that will maintain a consolidated view of the customer at all times through a secure single data repository.

The Fieldcall system can provide this solution.